Free Speech And The Digg Business Model

There is no right to Free Speech on Digg or any  privately owned social site.  They are a private entities to which the First Amendment does not apply.  Double standards and no standards are allowed.

A person using Digg for the most part has no usage rights with regards to the system other than simple access. That access is at the whim of Digg.   They can kick a you off for any reason or no reason at all regardless of Terms Of Service(TOS).  The reason they go into detail on what you can and can not do is to protect their legal remedies.  The TOS ensure that when Digg sues someone for bringing down their servers, they can point to the TOS to show the person knew what he did was wrong.  The TOS are there to protect Digg’s business model and comply with state and federal law.  They are not there to provide or protect content and speech rights to the Digger.

The recent controversy over the use of scripts is a good example. Scripts allow a person to bypass certain Digg protocols. A person can  digg through articles quicker than he could could using the system as it was intended. This can involve bypassing Digg protocols or simply replicating the human process so you do not have to be at your computer.  Scripts are not allowed for one basic reason.  Scripts put a strain on the Digg servers. This slows the service down for all.  If the servers are overburdened too much  they could go down.  That hits Digg in the pocketbook.  That has a negative impact on the Digg business model. It has nothing to do with fairness and all the other community chatter.  Digg has stated this to the community.

What about all the controversy over people allegedly banned over offensive Katie Couric comments  and other alleged edgy  commentary?   Does anyone really think Kevin Rose keeps tab on Digg commentary to be sure things are taken out he does not personally agree with?   That is ridiculous.  He does keep an eye.  He keeps an eye for speech that will hurt his business model.   Kevin is not in business to shape your speech or create the warm fuzzies in the Digg Community.  He is in business to make money.  His goal is to monetize Digg to the maximum extent he can.  His goal is to monetize it to the extent that it is an attractive purchase to a potential buyer. If he his doing his job every single thing that goes on in Digg every second of every day is based on that.  Every moment of every day at Digg should be “selling time”.   Digg is selling itself to its users but most importantly to the advertisers, media partners and potential buyers. He must convince them that Digg is not just a another social site that is fun but with no real world value.

Digg’s value is not as as a news distribution conduit.  There are a ton of those.  Digg’s value is as a social phenomenon.  Phenomenons can die in the blink of an eye.  They are difficult to monetize and sell for just that reason.   There are a lot of bankrupt tech visionaries investors and start-up guys  who can attest to that.  How does Kevin Rose monetize and take the Digg phenomenon to the next level?    Hopefully by doing whatever he can to show he can generate consistent revenue through advertising, Katie Couric type events and whatever else he can come up with to show others they can make money through his model.   It is not by taking some keen interest in Digg user spats unless those spats potentially drive dollars away.   It is not an easy task and not one particular to Digg.  Social sites such as Facebook face the same challenges.

So why does Digg ban  diggers who engage some types unpopular speech.  Lets take the Katie Couric example. Not too long ago Digg hosted a “Katie Couric Diggs The Conventions” bit done through a Youtube video.  Her digg submission stated:

“Hey Digg, I’d like to take some questions from the Digg community with me to the Democratic and Republican conventions. Submit a question in the comment section below. I’ll ask the newsmakers and politicians some of your questions in my online coverage from both cities, and during a live Webcast from CBS News and CNET. Thanks! Katie.”

Several diggers who posted some controversial comments allegedly had their accounts shut down. The comments were allegedly removed.   Does anyone really think it was because of the hate speech, censorship, or political leanings of Kevin Rose?   There is hate speech all over Digg ten times worse than was posted over Katie Couric.  The comments were removed  because Katie Couric reads those comments.  Katie Couric may get upset at those comments. Katie Couric may decided not to parter with Digg again.  Katie Couric may tell others of media note of her negative experience.  They will not want to come to partner with Digg.  I suspect Digg did some heavy marketing of that event to potential advertisers and partners.  If those  advertisers go away Digg loses money.   Digg is now worth less.  Kevin Rose is pissed.  Kevin Rose decides it is not in the interest of the Digg business model to allow that type of speech when it affects his ability to generate revenue and monetize his investment.  In my opinion that is why the Digg commentators lost their accounts. Their speech potentially took money out of Kevin’s pocket.

Lets  take a another look at the controversy over scripts.  People are required to not use scripts.  Digg is not required to boot people who use scripts. They can have a double standard.  Digg can allow some people they know are using scripts to stay and boot others at their discretion.  They are not required to be fair to the Digg community.  If they are unfair to the extent that revenue goes away they would certainly look at that and make adjustments. Rose may have very well have made that decision with regards to continued script usage. In any community whenever you have a large number of people complaining of the actions of a few there is generally a response by the community leaders. I however believe that if he has decided to crack down it is because they were becoming so prevalent it was having a pronounced  affect on the infrastructure and not because of any perceived unfairness in the community. Slow and crashing servers risk his business model.  I believe there will be some type of captch based system or similar safeguard implemented to slow down digging rates.

I suspect that advertisers and others who give their money to Digg could care less about scripts and other community squabbles  unless they affect the number of people looking at the content they pay Digg to promote.  I suspect that if there were stats showing that regardless of how unfair they are, scripts actually increase usership with no infrastructure issue Digg’s response to complaints bout their use would be quite different. Digg would simply morph into a different type of user experience.

Take the server  issue out of the equation.  If  I am Kevin Rose, before I start booting power users for scripts I am going to evaluate how that affects my business model.  The Digg community may not like to hear it but but power users who create heavy discourse help monetize Digg for the better.  When my brother Mark Cuban first bought the Dallas Mavericks and was fined 250, 000 dollars by the NBA he made the comment that the publicity he got from that fine when monetized well exceeded the amount of the fine itself.  While there is an art to determining where the line is crossed, the monetary value of bad publicity can far exceed good publicity because people expect good things to happen.  They talk more when bad things happen.  I suspect Kevin Rose is aware of this theory.  I do not know how he has evaluated it but there is certainly an argument that all of these  controversies such as top diggers using scripts or whatever increase the value of his investment.   He may of course have looked at it and decided that this is the type of publicity that in the long run hurts his investment but if it does not  why would he want to stop it?   If Digg was just about the pure form of anonymously distributing news across the internet Kevin would have been able to monetize his investment and sell long ago.  He is not in business to placate the Digg masses unless that placation increases the value of his investment or failure to decreases it.

Forget politics. Forget Babyman. Forget Conspiracies. Forget Scripts.  It is all about the Benjamins.

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12 Comments For This Post

  1. Mark (2 comments.) Says:

    Most sites look to bring in cash, or at least they would mint if there web presence turned into something that could be monetized. So, while user-generated content seems to be the big rave right now, it is also well-watched. I discovered some strange irregularities last year when I posted a bad review about the Cirque show in Chicago on Yelp. I had great rankings for about a week, then all of the sudden, my Yelp post was buried. I did not just walk away. I looked into it and found some interesting facts;

    First finding: http://markinchicago.typepad.com/my_weblog/2008/07/conspiracy-reve.html
    Second Finding: http://markinchicago.typepad.com/my_weblog/2008/07/the-yelp-google.html

  2. Bob (3 comments.) Says:

    As more people see the light that Digg is controlled by a few power users, and as the news gets diluted other sites will rise up. Pure arrogance is Digg’s biggest liability, MrBabyMan is still alive and active on Digg even though the community spoke out to ban him. Brian is probably the most popular to question Digg, but many will follow. I believe Digg losing the Google deal was the first nail in the coffin, and not changing there management or even there management style does not help there cause. Digg may see themselves as better, but in reality they can lose there market to another site in the blink of an eye. We know Brian’s name from his brother Mark, who sold Broadcast.com and owns the Dallas Mavericks. Have visited broadcast.com lately?

  3. Deadly Furby Says:

    “Forget politics. Forget Babyman. Forget Conspiracies. Forget Scripts. It is all about the Benjamins.”

    Are just now discovering this or, are you simply letting the general populace in on this amazing secret?

  4. Blog by Donna (2 comments.) Says:

    Your two points are dead on! The bottom line is money and there is no free speech on Digg, that is unless your saying what they want to hear. Personally, I wish that it was public who buries on Digg.

    Blog by Donnas last blog post..GlassDoor.com – Where You Can Compare Salaries and Reviews… and It’s Free!

  5. Ashmadai (2 comments.) Says:

    To many out there in the internet, and real, world – the definition of “Free Speech” means “I have the right to say whatever I want, regardless of the impact it makes on others; while at the same time no one has the right to say anything I don’t like”. In short there are many out there who don’t realize that along with the right of the Freedom of Speech comes a responsibility. People often forget the “responsibility” part of our rights and freedoms.

    Ashmadais last blog post..Google Chrome Takes On A New Dimension

  6. 1389 (1 comments.) Says:

    Well, that’s why I no longer use Digg. I see it as an irritating waste of my time and energy. Haven’t been there in many, many months, and never plan to go back. True, the uber-narcissistic Kevin Rose can run the site any way he (or his backers) want, and the rest of us are free to spend our time and effort elsewhere. For finding good sites, I suggest StumbleUpon. For getting good tech information and networking, I suggest Twitter. For creativity, hanging out, and having fun, I suggest IMVU.

    1389s last blog post..1389: @Naresh they used to do that with the cereal miniature multi-packs. You had to open the flat side of the box, slit the bag, pour in milk.

  7. Deadly Furby Says:

    “To many out there in the internet, and real, world – the definition of “Free Speech” means “I have the right to say whatever I want, regardless of the impact it makes on others; while at the same time no one has the right to say anything I don’t like”.”

    Let’s leave religion out of this.

  8. GetSmartGal (1 comments.) Says:

    The inconsistencies and arbitrary nature with which they govern the diggsphere (for profit or whatever reason), is what makes it all so much fun! If it were easy, getting a story popular wouldn’t give us that geek high we crave, and spend hours upon hours sweatin to get. It drives me crazy sometimes but I for one can’t stay away.

  9. erichansa (3 comments.) Says:

    is digg a better place than press?

  10. EatingPie (3 comments.) Says:

    “Forget politics. Forget Babyman. Forget Conspiracies.”

    Wait, that’s pretty much ALL of Digg right there! If you forget those, you forget the benjamins too. (And I actually like MrBabyman… but not that other crap.)

    I think you have a good point with Katie Couric. I don’t think Kevin Rose is solely thinking about money, as the article casts him, but certainly it was a priority. I *also* think the admins didn’t want Diggers to look like complete jerks in front of a major media reporter… it would just reflect badly on Digg, regardless of the money.

    Sadly, it would also reflect *accurately* on diggers too.

    -Pie

    PS Brian, I know you were banned from digg for scripts, but too many articles like this, and it could start looking like sour grapes. (Digg has never been about “fairness” at all… the admins selective bans for scripts, the “mob” bias, the top diggers… nothing is fair on digg.)

  11. Dube (2 comments.) Says:

    You’re absolutely right. The bottom line is the dollar, and the people in charge of Digg don’t care about alleged injustices unless it affects that dollar. Well said.

  12. Mich D aka @MichDdot (1 comments.) Says:

    Digg is just Digg, business is just business. We were users not customers or clients. That alone is all they need, the power to say … No we don’t like you go away. Read the TOS it states very plain and simple. They can ban you any time they choose for any reason they want.

    Digg is owned by Digg. Users have no right no say no voice in the real company the runs Digg.com. Yes I was banned, no I am not bitter. Its just life and business. Our life there business. When you own the company and make the rules that is how the game is played. Your way or else.

    So if your a social friend, somthing wretchedly hard to actually be on digg, catch me on any other social site. I am still MichDdot but now we can actually be social while we share instead of digging pointless holes everyday.

    Peace ya’ll,

    Mich D aka @MichDdot

    that little blue smiley fireball thingy dude ;)
    catch ya in the grid folks

    Mich D aka @MichDdots last blog post..The answer to "What I am doing all Day and Night" an interesting screenshot ;)

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